Privacy Policy

PURIS NATURAL AROMA CHEMICALS (PTY) Ltd

Puris Natural Aroma Chemicals Privacy Statement.

Puris Natural Aroma Chemicals (Puris) takes your privacy and the protection of your personal information very seriously, and we will only use your personal information in accordance with this Statement and Applicable Laws. You hereby indemnify and hold Puris harmless from any loss, damages, or injury that you may incur as a result of any unintentional disclosures of your personal information to unauthorised persons or the provision of incorrect or incomplete personal information to Puris.

What is the Puris Privacy Statement?

This Statement sets out how your personal information will be used by Puris and applies to any information, including personal and special personal information, that you give to Puris, or which Puris may collect from third parties.

It is important that you read this Statement carefully before submitting any personal information to Puris.

By submitting any personal information to Puris you provide consent to the processing of your personal information as set out in this Statement.

The provisions of this Statement are subject to mandatory, unalterable provisions of Applicable Laws. Please do not submit any personal information to Puris if you do not agree to any of the provisions of this Statement. If you do not consent to the provisions of this Statement, or parts of the Statement, Puris may not be able to provide its products and services to you.

Important Terms:

“Applicable Laws” means local, foreign, and international laws, regulations, treaties and codes, for example the Protection of Personal Information Act 4 of 2013.

“Puris” or “we” means Puris Natural Aroma Chemicals (Pty) Ltd (Registration Number: 2001/010785/07). 

“Client” or “you” means any prospective, new, or existing client of Puris.

Can this Privacy Statement be amended? We may amend this Statement from time to time for any of the following reasons:

  • to provide for the introduction of new systems, methods of operation, services, products, property offerings or facilities;
  • to reflect an actual or expected change in market conditions or general financial services or lending practices;
  • to comply with changes to any Applicable Laws;
  • to ensure that this Statement is clearer and more favourable to you;
  • to rectify any mistake that might be discovered from time to time; and/or
  • for any other reason which Puris, in its sole discretion, may deem reasonable or necessary.

How does Puris handle security and privacy on the website?

We endeavour to keep our website secure at all times. We do however advise you that we cannot guarantee the security of any information provided to us or by us through our website, email, internet or social media. We cannot be held responsible for any loss or unauthorised use or interception of information transmitted via the internet which is beyond our control.

Third party websites

Our website may contain links to other websites outside of Puris. We are not responsible for the content, privacy, or security of other websites.

Cookies

Cookies are information that is used to track visitor use of a website and to compile statistical reports on website activity. If you wish to restrict or block cookies, you can do this through your browser settings.

Social Plugins

We do not use social plugins of social networks such as Facebook, YouTube, LinkedIn, Google+ and Twitter.

What personal information does Puris collect, and how?

We may collect the following information about you:

  • Your name, address, contact details, date of birth, place of birth, identity number, passport number, bank details, details about your employment, tax number and financial information;
  • Records of correspondence or enquiries from you or anyone acting on your behalf;
  • Details of transactions you carry out with us;
  • Details of contracts, sales or leases you carry out with us;
  • Your credit history, where you have applied for credit or where we have agreed to provide credit to you; and
  • Sensitive or special categories of personal information, including biometric information, such as images, fingerprints, and voiceprints.

If you are under 18 please do not provide us with any personal information unless you have the permission of your parent or legal guardian to do so.

We may receive information about you:

  • When you contact us directly, either via our website, by email or telephone whether to purchase any one of our products or to make an enquiry or other requests;
  • From third parties, such as credit bureaus, when we do credit checks or decide whether to enter into an agreement with you; or
  • Occasionally from other third parties who may lawfully pass your information on to us.

Telephone calls to us may be recorded and/or monitored for training and quality assessment purposes.

How does Puris process and store my information? Is my information safe with Puris?

We continuously implement technical and organisational security measures to protect the data we hold against unauthorised access as well as accidental or wilful manipulation, loss or destruction. It is also important that you take all necessary and appropriate steps to protect your personal information yourself (for example, by ensuring that all login details, including passwords and access codes are kept secure).

How is my personal information processed?

We take the privacy and protection of your personal information very seriously and will only process your personal information in accordance with the Applicable Laws and this Statement.

Accordingly, Puris will comply with the relevant data privacy principles or conditions relating to the processing (including, but not limited to, the collection, handling, transfer, sharing, correction, storage, archiving and deletion) of your personal information set out in Applicable Laws. Puris employees attend regular data protection training. Your personal information will only be processed for purposes set out in this Statement or if we are entitled to do so under Applicable Laws.

Can Puris retain my information?

We may retain your personal information indefinitely, unless you object, in which case we will only retain it if we are permitted or required to do so in terms of Applicable Laws. However, as a rule, we will retain your information in accordance with retention periods set out in Applicable Laws.

What rights do I have regarding my personal information?

You have the right to contact relevant credit bureau(x), to have the credit record(s) disclosed and to correct any inaccurate information.
You have a right in certain circumstances to request the destruction or deletion of and, where applicable, to obtain restriction on the processing of personal information held about you. If you wish to exercise this right, please contact us using the contact details set out in our PAIA Manual.
You have a right to object on reasonable grounds to the processing of your personal information where we claim such processing is necessary to pursue our legitimate interests, your legitimate interests, or the legitimate interests of a third party to which the information is supplied. We may then stop such processing unless Applicable Laws provide for such processing.

Can information be shared with third parties? Can Puris share my information?

We may share your personal information with:

We may share your personal information with:

  • Banks
  • Credit bureau
  • BEE Verification Agency
  • Financial Auditor

We may disclose your personal information to these third parties for any purpose permitted in terms of Applicable Laws, including to- Can I share information with Puris on third Parties? Required for legal or regulatory purposes;

  • Required for existing or future legal proceedings;
  • We sell our business; or
  • Required for prevention of fraud or corruption

We do not share your personal information with any third parties, except if:

  • we are legally permitted or obliged to provide such information for legal or regulatory purposes;
  • we are required to do so for purposes of existing or future legal proceedings;
  • we are selling one or more of our businesses to someone to whom we may transfer our rights under any agreement we have with you;
  • Necessary for purposes of preventing fraud, loss, bribery or corruption;
  • they perform services and process personal information on our behalf;
  • it is required in order to provide or manage any information, products and/or services to you;
  • needed to help us improve the quality of our products and services.

If you do not wish us to disclose this information to third parties, please contact us at the contact details set out herein. We may, however, not be able to provide products or services to you if such disclosure is necessary.

Can I share information with Puris on third Parties?

Where you provide us with the personal information of third parties you should take steps to inform the third party that you need to disclose their details to us and identify us. We will process their personal information in accordance with this Statement. If you give us information on behalf of someone else, you confirm to us that you have their permission to do so and that they are aware of the contents of this Statement and do not have any objection to us processing their information in accordance with this Statement.

What is my personal information used for?

Subject to Applicable Laws, we may use your personal information for a variety of purposes, including:

Legal Contractual

  • Legal or contractual purposes;
  • To manage your credit agreement or other contractual arrangement or relationship;
  • To detect and prevent fraud and money laundering and/or in the interest of security and crime prevention;
  • To conduct sanction party list and politically exposed person screening against any relevant list which Puris may in its sole discretion determine;
  • To verify your identity;
  • To comply with applicable laws, including lawful requests for information received from local or foreign law enforcement, government and tax collection agencies;

Marketing & Data Analytics/Enrichment

  • Data analytics and/or enrichment;
  • To carry out analysis and customer profiling;
  • To identify other products and services which might be of interest to you;
  • To assess and deal with complaints and requests;
  • To conduct market research and provide you with information about Puris’ products or services from time to time via email, telephone or other means.

Financial

  • For administration, financial and tax purposes
  • To help us recover debts;
  • To take credit decisions where you have applied for credit or where we have agreed to provide credit to you;
  • To request your consumer credit reports or those of any security provider from one or more credit reporting agencies in connection with any agreement between you and Puris and where you direct us to do so, where applicable;

To use your credit score or other electronic data-check mechanisms when considering any credit application and when providing you with services and products, and verifying any information provided by you and making whatever enquiries we deem necessary from any source whatsoever to establish your creditworthiness;

  • To transmit to a registered credit bureau any information concerning your application for credit, our agreement with you, termination and non-compliance with the terms thereof, as well as information about your credit agreement;

Credit Application

In instances where you have applied for credit or where we have agreed to provide credit to you, we may conduct searches at credit bureaus and other third parties. Details of our searches will be kept by the credit bureau and will be available to other businesses that conduct searches with that agency for the purposes of meeting our regulatory obligations, credit assessments, debt recovery, and management of your accounts, prevention of money laundering and fraud and statistical analysis. In instances where you apply for credit, we will tell you, where required by Applicable Laws, if we make a decision about you relating to your credit scoring or eligibility for our products or services based solely on an automated decision-making process. You will be given a reasonable opportunity if permitted by Applicable Laws or a code of conduct to make representations about a decision.

Operational & Customer Service

  • To assist in identifying customers;
  • To maintain customer records;
  • For recruitment purposes
  • To improve your customer experience;
  • To help us improve the quality of our products and services;
  • To provide you with the services, products or offerings you have requested, and to notify you about important changes to these services, products or offerings;
  • To comply with your instructions or requests;
  • For operational, marketing, auditing, legal and record-keeping requirements;
  • To transfer or process your personal information outside of the Republic of South Africa to such countries that may not offer the same level of data protection as the Republic of South Africa, including for cloud storage purposes and the use of any of our websites. We will however only transfer your personal information across South African borders if the relevant situation requires trans-border processing and will do so only in accordance with Applicable Laws.
  • To record, access and/or monitor your telephone calls and electronic communications to/with Puris, including all forms of notifications, correspondence received by or sent from Puris (including its employees, or contractors) in order to accurately carry out your instructions and requests, to use as evidence and in the interests of crime prevention and to comply with Applicable Laws;
  • To disclose your personal information to third parties, for reasons set out in this Statement or where it is not unlawful to do so;
  • To conduct surveys; and
  • To improve or evaluate the effectiveness of Puris’ business or products, services or offerings.

What should I do if my personal details change?

We strive to maintain the integrity and accuracy of your personal information at all times. You are responsible for informing us of any change in your details, such as a change of address. You have a right to ask us to correct any inaccuracies in the information we hold about you. If your personal information changes at any time or our records appear to be incorrect, please inform us immediately so that we may update or correct our records accordingly.

Can Puris contact me?

We do not have any direct marketing and advertising communication platforms, in the form of a newsletters, bulk emails, etc. However, we may on accession contact you by telephone, e-mail, SMS and other electronic means, to inform you about services, products and offerings available from Puris. We will only send you marketing communications if we are entitled to do so under Applicable Laws.

How do I contact Puris?

You can contact us through the following channels:

Email:  info@puriso.za;

Telephone: 021 872 4134; or

Information Officer: Marcel Broodryk, E-mail address marcel@puris.co.za  Our address: 25 Textile Street, Riverside Industrial Park, Paarl, 7646.

Should you believe that Puris has utilised your personal information contrary to Applicable Laws, you undertake to first attempt to resolve any concerns with Puris. If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator, using the contact details listed below:

E-Mail: inforeg@justice.gov.za

Can I request information that Puris has about me?

You may request details of personal information which we hold about you under the Promotion of Access to Information Act 2 of 2000 (“PAIA”). Fees to obtain a copy or a description of personal information held about you are prescribed in terms of PAIA. Confirmation of whether or not we hold personal information about you may be requested free of charge. If you would like to obtain a copy of your personal information held by Puris, please review our PAIA Manual.